Privacy Policy

The Rudra Associates app is used by the staff of Rudra Associates, and by the partner brokers and freelance associates who work deals with us. There is no public sign-up: anyone may request access by writing to the address below, and accounts are created by an administrator once the request is verified.

It also holds information about customers and prospects that staff record in the course of their work.

Account details

Name, email address and phone number of each staff member, and the role assigned to them.

Customer records

Names, phone numbers, addresses and notes that staff enter about customers and enquiries.

Attendance

When a staff member marks a working day: a photograph taken at that moment, and the device's location at that moment.

Calls

For calls placed or received through the app: the numbers involved, the time, the duration, the outcome, and an audio recording of the call.

Messages

WhatsApp and SMS messages the app sends to customers, and their delivery status.

Files

Photographs and documents staff attach to tasks and appointments.

Activity log

A record of who changed what and when, kept so that approvals and overrides can be accounted for.

Device token

An identifier issued by the operating system so notifications can reach the device.

The app does not collect advertising identifiers, contacts, browsing history, or any information from other apps on the device.

Each is used for one purpose and only while that task is happening:

• Microphone — to speak on a call placed or answered in the app. It is not accessed at any other time.
• Camera — to take the attendance photograph, and to attach a photograph to a task or appointment.
• Location — recorded once, at the moment a working day is marked, to confirm where it was marked from. The app does not track location in the background.

Each permission is requested the first time it is needed, and can be withdrawn at any time in the device’s own settings. Withdrawing one stops the related feature working; the rest of the app is unaffected.

Calls made and received through the app are recorded, and the recording is stored with the call record. Staff using the app are informed of this as a condition of use. Where the law requires the other party to be notified, it is the responsibility of the staff member on the call to do so.

To run the business: assigning and approving work, contacting customers, scheduling appointments, keeping attendance records, and maintaining an auditable record of decisions. Information is not sold, rented, or used for advertising, and it is not shared with anyone for their own purposes.

Only the service providers that make the app work, and only to the extent each needs:

Exotel

Places and receives calls, and produces the call recordings.

Amazon Web Services

Hosts the application and database, stores files and recordings, and sends email.

Google Firebase

Delivers notifications to the device.

We may also disclose information where the law requires it. Data is stored on servers located in India.

Business records — customers, tasks, appointments, attendance and call history — are kept for as long as the company needs them, and in line with any legal obligation to retain them. Call recordings are kept for a limited period and then deleted automatically. An account that is deactivated stops working immediately; the record of what that person did is retained, because removing it would break the audit trail it exists to provide.

Access is restricted by role: a staff member sees only what their role permits, and every change is recorded against the person who made it. Traffic between the app and the server is encrypted. Passwords are stored hashed and cannot be read back by anyone, including administrators.

Staff may ask to see the personal information held about them, to have it corrected, or to have it deleted where there is no legal or business reason to keep it. Customers may make the same request about their own records. Write to the address below.

The app is a workplace tool for adults. It is not directed at children and we do not knowingly hold information about anyone under 18.

If this policy changes, the date at the top of this page changes with it, and the current version is always the one published here.

Questions about this policy, or a request about your information: info@rudrahmt.com.